Please read the following carefully - and help us keep your extended warranty costs as low as possible, by observing these three simple requests:

 If you have any questions about any of the following, please contact Liberator Customer Services on 0845 226155.

1      Please return equipment to us clean

   This equipment has been given to you in clean condition.

However, Liberator's shipping and technical staff often receive equipment for return or repair that is contaminated by unidentifiable substances.

Before these devices can be repaired by our technicians or the Assist devices loaned to another customer, to avoid risk of cross infection they must be cleaned and possibly decontaminated. This increases costs, which may result in us charging you for cleaning the device.  It also delays repairs.

Cleaning tips

To clean a device prior to returning it to Liberator, please observe the following:

DO clean the outside of the device with an alcohol-based wipe or cleaner

DO notify us if the device user has an infectious illness

DO NOT pour water or any other liquid over the device

DO NOT immerse the device in water or any other liquid

When devices are returned to Liberator, including your own device, which require cleaning we will be obliged to charge you £30 for cleaning. We may also be unable to offer you a free loan device in future, if the last loan
device was returned 'dirty' by you. 
 

2     Returning equipment to Liberator

 Please help us reduce damage in transit and the number of failed deliveries / collections by our couriers, by observing the following:

Correct packaging - please always retain the packaging that was supplied with a device from Liberator and re-use it to return the device to Liberator. The special carton is designed to prevent the device from being damaged in transit

 if you no longer have the correct packaging, please try to find suitable replacement packaging, as a charge may apply if the device is damaged in transit because it was inadequately packed.

 Be available at the time you agreed, to hand over the device to the courier 

Liberator's Technicians will note any parts that are in the box when they book your device in for repair and we will make a note of this and return the correct parts accordingly.

3 This device is in Shipping Mode!

The returned device (either your own or the Assist) has been placed in shipping mode to preserve battery life and prevent it from turning on during transit. To remove it from shipping mode, press the power I/O button until the device comes on.