Instructions for returning goods

1.       Please review our Warranty, Refunds, and Returns information before sending anything back to us.

2.       Complete this form and fax to 0845 2261155 or email to returns@liberator.co.uk, ensuring that either the order number or Invoice number fields are complete.

3.       A Returns Number will be raised and you will be informed via phone, e-mail or fax of the RA number. We will also inform you of any courier collections to be arranged by Liberator if the item exceeds 2kg.

4.       You may use our freepost address to return the item any items weighing up to 2kg. The package should be clearly labelled:

FREEPOST

Liberator Ltd

5.       The item must be returned with a completed Liberator Products Return Form

6.       We will issue a credit/refund or exchange within 14 days of receiving your form and product, or will contact you if this is not possible (e.g. if the item is out of stock).

Please click here to view or download the Liberator Products Return Form