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Warranties



The Liberator standard warranty and 'ASSIST' Extended Warranty service ensures minimum inconvenience to you in the event of equipment failure and, where applicable, accidental damage. Below is a summary only of cover and you should refer to the Assist Information leaflet for full details.

Please click here for full Product Warranties, Returns and Refunds Policy

Your standard 1 year warranty

  • All Liberator hardware comes with a one-year manufacturer's warranty, unless otherwise stated (e.g. some 'high-tech' communication aids have a two year warranty).
  • This standard warranty covers defective workmanship or component failure that causes the product to malfunction, but not accidental damage, fire, loss or theft.
  • After your one-year warranty has expired all repairs are subject to charge.

On certain products (mainly the 'high-tech communication aids) you can extend and improve the standard warranty cover and level of service by purchasing Liberator's Assist extended warranty (NB: 2 years' Assist is already included FREE with some new devices)

Assist extended warranty

  • Accidental damage cover
  • Free loan machine when yours needs repairing (providing a loan device is available)
  • Memory transfer - where possible we will advise you on moving your data from the faulty to the loan Talker and back again (if appropriate and a copy of the data is available)
  • Free shipping of the faulty and loan Talker to / from our Swinstead workshop
  • Free repair or replacement of faulty or broken parts, including batteries and chargers, but not consumables or lost removable items